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IMPORTANT NOTICE: We've updated our GOtv service Terms and Conditions to ensure that they are more user friendly. Please click here to find out more.
GOtv Self-service is an easy and convenient way to manage your GOtv account. You can now clear error codes anywhere, anytime.
E16 error may appear for a few reasons. It may appear when customers have not paid for their subscription or if they are trying to view a channel that is not part of their subscription, and if the decoder software is outdated.